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FAQs

We're always happy to hear from you, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please contact us at support@herethereeverywear.com to let us know. 

PLACING AN ORDER

  • Do you charge sales tax?
    • The calculation of sales tax is based on applicable state and local taxes.
  • What forms of payment do you accept?
    • We accept PayPal, Visa, MasterCard, American Express, and Discover. No Cash on Delivery (COD) or alternate payment methods are available.
  • How do I view the status of my order?
    • Sign in to your account and review your complete order history. Don’t have an account? Sign up now!
  • How can I ask a question about ordering?

 SHIPPING

  • Help! I’ve entered the wrong shipping address. What do I do?
    • Please let us know right away by emailing the correct address with your name and order number. We will try to update the information before it is processed and shipped from our facility.
    • Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
    • In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the shipping address.
    • If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 30 days you will need to confirm the updated and correct address.
  • What happens if a package isn't delivered, but the tracking states that it was?
    • We will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
    • In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - we will not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient/shipping address.
    • In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
    • If you are unable to locate the package you will need to place a new manual order to have it reshipped. If you'd like to file a claim with the courier for reimbursement, our customer support can assist you in this process - however, be mindful that claims through USPS or FedEx can often take several weeks before being resolved or refunded. 
  • Do you ship to all countries?
    • For now we do not ship orders to Cuba, Iran, and North Korea. We ship internationally to all other countries.
  • What if my order is lost in the mail?
    • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
    • We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.
    • Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
    • You can check out our return policy for up-to-date details about reshipments.
  • What if the product is damaged in the mail?
    • We ask for photo verification of the damaged goods sent to support@herethereeverywear.com then we'll gladly send a replacement at no cost to you.
  • Do You Ship to PO Boxes?
    • No. We use UPS and FedEx for shipping and they do not ship to PO Boxes.
  • Can I return or exchange something if I don't like it?
    • In general all sales are final.
    • Our goal is to offer only the finest customized products, ones that will spark travel conversations and create lasting memories. Each item we customize must meet strict standards for workmanship and design. All orders from Here, There, Everywear are custom made and cannot be cancelled once fulfilled and shipped.
    • Please ensure you order the right size and allow enough time for delivery if you're buying a custom shirt for an upcoming trip.
    • We guarantee against defective printing and products. However, because the images and copy are selected by our customers we cannot be responsible for misspellings, destination typos or ordering the wrong size or color.  Please be sure to carefully review your final mock.
    • In some instances, we may ask that you send us a picture of the defective product and we will issue a return confirmation or work to reprint if you'd prefer an exchange.
    • If your order is not 100% free from defects in materials and print quality, you may return in new condition in its original packaging for a full refund or exchange.
  • How can I make changes to my order?
    • Please contact us at support@herethereeverywear.com quickly if you would like to make any changes to your order. We are unable to make changes once your order has been printed and shipped.
  • I received a damaged/defective/incorrect item. What do I do?
    • We apologize for the error with your order and will certainly correct this for you. Please contact us at support@herethereeverywear.com and we will assist you with a return label.
    • In our effort to provide the best quality control, and customer service, please report all issues with orders.
  • Do you sell gift cards?
    • Yes. Please visit the Shop Page or look for a link in the footer of our website for a link.

OUR PRODUCTS

  • How do your sizes work?
    • Our clothes are cut to be figure-flattering to almost all body types. If you're not sure what size to get or if you're in-between sizes, we suggest ordering the next size up. Please refer to our Size Charts.
  • What does "Unisex Size" mean?
    • Many of our styles are equally flattering and functional on men and women. All "Unisex" products are sized for men; women may prefer to order one size smaller.
  • What technology is used to print on t-shirts (and any fabric product)?
    • Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colors used doesn't affect pricing, and there aren't any order minimums. We use the Brother GT 381 printer for all DTG printed garments. 
  • How durable are DTG printed shirts compared to Screen Printed shirts?
    • Our experience shows us that DTG printed shirts are just as durable as screen printed shirts when it comes to washability.
  • What type of ink do you use?
    • We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.
  • Washing Instructions
    • In order for you to prolong the life of your custom print, we suggest following the care instructions below:
    • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
    • Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.